TrackOne – Managed Services
The TrackOne Solution is customized and implemented based on your company’s needs. Under a managed services arrangement, you can experience the full power of TrackOne and its revolutionary Soundtrack process using your own customer service representatives.
The service includes a simple yet powerful formula for managing the call process. It empowers your customer service representatives to deliver the positive, memorable experiences that build brand loyalty on each and every customer call. With TrackOne and the SoundTrack process, your company’s improvement milestones are easily identified and quickly accomplished.
With TrackOne managed services PlusOne will:
- Provide access of the TrackOne platform to everyone at your site
- Develop, validate and maintain your custom speech tag library
- Train your Supervisory, Management and Executive teams
- Deliver daily call-driver feedback
TrackOne and its Soundtrack process merges quality coaching based on in-depth data analysis, with a streamlined four-stage operational process. It is proven to reduce AHT, drive up first call resolution and customer satisfaction.